News and Articles
Co-founder of BHK Crisis Communications. 28 July 1944 – 13 February 2021 Recently we lost our colleague and co-founder, Jerry Hendin. Jerry was far m…
Happy 2019! I hope it’s a crisis-free year for you. The pre-Christmas disruption and closure of London’s Gatwick airport and this week’s temporary s…
Two weeks ago, I attended and made a presentation at the NTSB’s annual crisis communications seminar in Washington. It was incredibly interesting an…
Matching expectations for transparency, providing answers and assuming responsibility in the white-heat of a crisis is desirable. But it should be a…
At IATA’s recent Crisis Comms seminar in Frankfurt, I had the opportunity to stress how important it is to be “prepared for the long run”. An airline…
Crisis Communications, reputation and brand value retention are increasingly recognised by risk managers, lawyers and insurers as crucial to an organ…
Over the past 15 years I have trained hundreds of executives from more than 30 airlines around the world on how to respond in a crisis…specifically a…
Like my partners Linden and Barbara, I recently attended and made a presentation at an IATA crisis communications seminar, this one in Miami. Like Li…
In my recent talk at IATA’s Asia-Pacific Communicators’ conference in Singapore, I put the spotlight on some of the geo-diversity difficulties airlin…
I recently came across a story on Crisis Communications in which the author depicted some of the basics of good “Crisis Communications” as “clichés”,…
Last week, I had the privilege of working with one of the best airports in the United States and I came away from the crisis communication training s…
A Social Media team must be integral to a company's Crisis Communications organisation
Barbara Kracht
In a crisis, it is crucial that a company's Social Media team is fully integrated into its Crisis Communications organisation. This was the key mess…
Traditionally the focus of Crisis Communications has been on the RESPONSE to a known crisis. In the air transport and aircraft manufacturing sectors…
Remember the “Golden Hour” in crisis communications? Forget it; it no longer exists. Social media has so changed the landscape of crisis communicati…
Flying recently to a destination I had not been to for two years, I was surprised to see the check-in personnel handling a major carrier’s flight wea…
After more than 25 years of providing crisis communications to the world’s airlines, I recently had the opportunity to learn from and train executive…
Airlines must be prepared when it comes to crisis communications says Barbara Kracht, consultancy partner at BHK Crisis Communications. Air travel i…
Aircraft losses are extremely rare, yet they happen as Egyptair’s flight MS 804 regrettably confirms. Our first thoughts go to the families and relat…
The recent tragic terrorist attacks in Paris and, just two weeks earlier, the bombing of the Metrojet A320 over the Sinai follow a series of other su…
Ever since the Russian Metrojet went down in Egypt last week, I have been writing blogs to see if I could shed some light on the tragedy...but before…
Social Media are now an integral and essential part of the Crisis Communications tool box
Barbara Kracht
At the same IATA Communicators’ seminar in Miami and also earlier on in Singapore, Barbara Kracht highlighted the changes Social Media brought about…
Complicating factors that an airline faces when the accident happens in a different market
Jerry Hendin
In the wake of the recent Metrojet crash in Egypt , it is worth remembering that when an accident happens outside an airline's home market, there are…
After an accident, it is understandable that the families and relatives of those lost would want their bodies and remains to be returned as quickly a…